If ordering from within Europe, your item should be delivered within 1-3 business days. For all international shipments, please allow 2-4 business days for delivery.
Orders shipped with DHL Express typically take 1-2 working days to arrive depending on the destination country. Full parcel tracking is available for all countries. Orders are shipped on the same day of placing your order during office hours (8am-5pm) Monday to Friday, not on public holidays.
After your order is confirmed and the shipment is registered you will receive an email including tracking details. All our products are shipped with DHL. You will be able to directly trace you package via the button in your email.
Yes, as a customer you always have 14 days to return. You should inform us within 14 days after receiving the product that you want to return it. The product should be in our possession at the latest 14 days after informing us about your wish to return it. You should enclose the original packaging and the product cannot be used when returned. For more detailed information, please read our full terms and conditions, or contact us by mail. Please note that we do not accept returns outside the EU that are made without our certified return form.
Items that are pre-ordered in connection with Kickstarter are not covered by the 14 day return policy as these items will be made based on the total order quantity i.e. pre-order purchases are final. The same applies to sample products.
Once we have received your complete package in good condition, your refund will be processed within 3 working days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
If you need to change or cancel your order, please contact us immediately. We generally process orders within the same day or the next working day, and once our warehouse has processed your order, we will be unable to make any changes.