Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with credit or debit cards, IDEAL and PayPal. With payment by credit or debit cards, Stripe manages all of our banking transactions. VÖC AB does not handle any credit card numbers.
Payment by card
Pay with your American Express, Visa or MasterCard securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, VÖC may automatically cancel your order.
VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union. All orders outside of the European Union may be subject to additional duties, import taxes, brokerage, or customs fees upon delivery (Not included in the shipment fee). Prices on website are shown based on GEO location.
Orders made in another person's name without his consent, or otherwise as a result of VÖC suffering economic damage will be reported to the police. VÖC holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel VÖC to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. Private consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact VÖC in order to get an address to send the goods to. You should inform us within 14 days after receiving the product that you want to return it. The product should be in our possession at the latest 14 days after informing us about your wish to return it. Return shipping is paid by the consumer. If an item is damaged during transport, VÖC should be contacted within 30 days for information about compensation.
Pre-ordered items and Kickstarter items cannot be cancelled as the item will be ordered and reserved for you i.e. pre-order purchases are final. The same applies to sample products. Please note that we do not accept returns outside the EU that are made without our certified return form.
Warranty term: Two year from the date of purchase. For pre-orders the warranty term starts from the moment the watch is received by first owner. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail. Note that repair/replacements will be charged in the following cases, even during the warranty term.
Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Any damage caused due to the modification of the watch is not covered by our warranty. Only if the modification is arranged and executed directly via our service center the original warranty will be maintained.
VÖC has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Delivery and cancellations
VÖC ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting customer service, provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to VÖC will be on you.
In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with VÖC either by email or telephone. Pre-ordered items cannot be cancelled as the item will be ordered and reserved for you i.e. pre-order purchases are final. The same applies to sample products. If a product has been discontinued VÖC has the right to cancel the purchase and refund the paid amount to the customer. VÖC will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product. Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to VÖC should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 25 EUR in shipping return will be charged. VÖC has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
VÖC's responsibility for errors in connection to delivery is limited to existing conditions of sale. VÖC bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
VÖC shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
Intellectual property rights
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by VÖC or its licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of VÖC.
The maenwatches.com website may include user generated content from for example social media applications. VÖC does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
Retention of title
All products remain in VÖC's property until full payment is made.
All attempts at fraud are reported to the police and VÖC reserves the right to cancel the purchase if any suspicion is raised.
Governing law and jurisdiction