Refund policy

Last updated: 29 October 2026

Returns

You can return your order within 14 days of delivery. Let us know first at support@maenwatches.com – we only accept returns announced in advance. Your return then needs to reach us within 14 days of your message.

A watch can be returned as long as it is unworn, its protective film is still on, its bracelet has not been sized and it comes in its complete original packaging. You are welcome to try it on at home, as long as the film stays on and the watch stays as new.

Send your return with our insured return service for €45, or with your own carrier at your own risk. Returns from outside the EU are only accepted with our certified return form.

Refunds

As soon as your return has arrived at our warehouse and has been checked and confirmed, we refund you within 3 business days. Your bank may need a few more days to show it.

Returns sent without notice are charged a €35 restocking fee. A worn or incomplete return may be charged depending on its condition. A return that does not meet the conditions above is not refunded and is sent back to you for €45.

Pre-orders

Pre-orders are not final unless the product page says otherwise. You can cancel a pre-order by email at any time before it ships and receive a full refund. Once it has been delivered, the 14-day return above applies.

Changes and cancellations

Orders can be changed or cancelled until our warehouse has processed them – usually the same or the next working day. An order that has already shipped must be accepted on delivery; it can then be returned as described above.

Warranty

Every MAEN watch has a two-year warranty from the date of delivery. It covers manufacturing defects of the watch itself: movement, case and crystal. The warranty stays with the watch when it changes owner, as long as the original order number or invoice is available.

Not covered:

• damage caused by improper use or accidents, such as knocks, dents or a broken crystal
• damage caused by water, fire or natural disasters
• magnetisation
• normal wear and ageing, such as scratches
• repairs or modifications not approved by MAEN

Repairs are requested through the service request form at maenwatches.com/pages/service. Under the warranty, the repair and insured shipping both ways are free. If an inspection finds no defect, return shipping is €60. A repair never shortens the warranty.

If original parts are no longer available, they may be replaced with equivalent parts. This warranty does not limit your statutory rights.

Damage in transit

If your order arrives damaged, contact us at support@maenwatches.com within 30 days.

Prices, discontinued products and misuse

We may correct obviously incorrect prices; in that case we may cancel the order and refund the amount paid. If a product is discontinued, we may cancel the order and refund the amount paid, and we will tell you about an equivalent product if one is available. Orders placed in another person's name without their consent are reported to the police.

Contact

MAEN Watches – VÖC AB, organisation number 559061-5216
Styrmansgatan 16, 114 54 Stockholm, Sweden
support@maenwatches.com