Service
Service & repairs
Every MAEN is made to be worn for decades. When yours needs attention, it is handled with the same care as on the day it was made.
Quote first
Outside the warranty, nothing is done until you have approved the price.
Insured both ways
Your watch travels tracked and insured, to us and back – we send you the label.
Tested before it leaves
Timing and water resistance are checked before your watch comes back to you.
Updates on request
Want to know exactly what was done? Our customer service will tell you.
Every repair outside the warranty starts with a quote – nothing is done until you approve it. Times are counted from the day your watch arrives at our service centre.
Can you service my watch after the warranty?
Yes. What it costs depends on the watch, its movement and what it needs, so every repair starts with a quote – see the price guide. Shipping outside the warranty is €99, both ways and insured.
How often should my watch be serviced?
As long as it runs well, there’s no need. A mechanical watch typically needs a full service every 5–8 years – or sooner if it starts to run noticeably fast or slow.
How long does a repair take?
A full service takes about 6–8 weeks at our service centre; smaller jobs are quicker – see the times in the price guide. Shipping comes on top.
How can I follow my repair?
Enter your repair code on the repair status page – it shows which step your watch is at. The code starts with R- and is in our emails about your repair.
How do I send my watch safely?
You don’t need to arrange anything: we send you a tracked, insured label and book the pickup. Pack the watch in its original box – just the watch. Papers and extras can stay at home.
Can a local watchmaker work on my watch?
In case of a defect we can arrange a repair with a watchmaker near you – only with our approval in advance. Repairs or modifications done without our approval aren’t covered by the warranty.
Do I pay duties when I send my watch from outside the EU?
Always use the label we send you – we only accept shipments from outside the EU with our label.
Does a repair change my warranty?
No. A repair never shortens your warranty – it still runs for the full two years from delivery.
Do you sell spare parts?
The parts we sell are listed on our Parts page. For anything else, send us a service request.