Yes, as a customer you have 14 days to return an item. You should inform us within 14 days after receiving the product that you want to return it. The product should be in our possession at the latest 14 days after informing us about your wish to return it.
You should enclose the original packaging, the product cannot be used/worn and should be sealed in the original plastic wrapping when returned. Once verified that the watch is in its original condition we will issue a full refund. Please note that if your watch does not meet the above criteria, we can unfortunately not refund the product and will charge 35€ to ship the watch back. Please note that we only accept returns with prior notice and we do not accept returns outside the EU that are made without our certified return form.
Pre-ordered items and Kickstarter items cannot be cancelled as the item will be ordered and reserved for you i.e. pre-order purchases are final. The same applies to sample products.