If ordering from within Europe, your item should be delivered within 1-3 business days. For all international shipments, please allow 2-4 business days for delivery.

Orders shipped with DHL Express typically take 1-2 business days to arrive depending on the destination country. Full parcel tracking is available for all countries.  
Orders are shipped on the same day of placing your order during office hours (8am-5pm) Monday to Friday, not on public holidays.

We offer free worldwide shipping on all our watches with DHL Standard Shipping. For DHL Express shipping we charge a small fee depending on your location.

For the shipping of accessories a small shipping fee will be charged.

We deliver to most countries. If you cannot find your home country in the drop down at the checkout, please contact customer service and we will try to find a solution for you.

After your order is confirmed and the shipment is registered you will receive an email including tracking details. All our products are shipped with DHL. You will be able to directly trace you package via the button in your email.

We accept Visa, MasterCard, American Express and Paypal for all our markets. And IDeal for The Netherlands.

If your credit card does not get accepted we suggest you to contact us for an alternative payment solution. 

Yes, as a customer you have 14 days to return an item. You should inform us within 14 days after receiving the product that you want to return it. The product should be in our possession at the latest 14 days after informing us about your wish to return it.

You should enclose the original packaging, the product cannot be used/worn and should be sealed in the original plastic wrapping when returned. Once verified that the watch is in its original condition we will issue a full refund. Please note that if your watch does not meet the above criteria, we can unfortunately not refund the product. For more detailed information, please read our full terms and conditions, or contact us by mail. Please note that we only accept returns with prior notice and we do not accept returns outside the EU that are made without our certified return form. 

Pre-ordered items and Kickstarter items cannot be cancelled as the item will be ordered and reserved for you i.e. pre-order purchases are final. The same applies to sample products. 

Once we have received your complete package in good condition, your refund will be processed within 3 working days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

If you believe that something is wrong with your watch, we recommend to first contact us at support@maenwatches.com. We will then try to figure out if there is an issue with the watch. 

If physical inspection is needed, you can send the watch to us. In the case that the watch does not have a defect, 35,00€ will be charged for shipping the watch back to the customer.

If you need to change or cancel your order, please contact us immediately. We generally process orders within the same day or the next working day, and once our warehouse has processed your order, we will be unable to make any changes.

Always be sure that your email address is correct as an incorrect email address is the only reason for not receiving an order confirmation. Also check your spam filter. 

Once you placed your order via our webshop, you will receive an order confirmation per email. In this email you can find a blue link where you can download the invoice including FTA agreement.