Repair status
Track your repair
Your repair code starts with R- and is in our emails about your repair.
Repair
Last updated
-
01
Registered
We have registered your repair and are waiting for your watch to reach us.
-
02
On its way to the service centre
Your watch is on its way to our service centre, tracked and insured.
-
03
At the service centre
Our watchmaker examines your watch, carries out the repair and tests it before it goes back to you. This typically takes around 6–10 weeks.
-
04
Repair finished
The repair is done and your watch has passed its final checks. It is being prepared for the trip back to you.
-
05
Shipped back to you
Your watch is on its way back to you. Follow the parcel with the tracking link.